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Answers for contractors and agencies — payments, onboarding, accounting, and security. Can’t find it? Reach the team directly below.

(01)   Browse by topic
Payments
Status, methods, timing, fees
Onboarding
Invites, verification, documents
Accounting
QuickBooks, Xero, reconciliation
Security
Wallets, approvals, MFA
(02)   Common questions
When will my payment arrive?

Once your milestone is approved, payouts are instructed to the regulated partner. USDC typically settles in minutes; local bank and USD transfers usually take 1–3 business days depending on country.

How do I choose how I get paid?

In your portal under Payout destination. You can receive a local bank transfer, USD, or USDC to an approved wallet. You never need to manage crypto unless you choose stablecoins.

Why is my new wallet on hold?

For your protection, a changed payout destination is held for 24 hours and requires finance approval before the next payout. This prevents fraud and mistaken transfers.

Where are my receipts and tax forms?

Every completed payment has a downloadable PDF receipt in Payment history. Tax documents on file and annual summaries live in the Tax documents card in your portal.

Does Lootrunners hold my money?

No. Lootrunners provides the software and records. A regulated payment partner receives, converts, and transmits funds — Lootrunners never takes possession or control of money.